TERMS AND CONDITIONS - PAYMENT POLICY
1 General Information
All services provided are intended for supportive, complementary wellness purposes only. They are not a substitute for medical, psychological or dermatological diagnosis or treatment. If you have a medical or mental health condition, please consult with your healthcare provider before beginning any new treatment.
2 Services offered
*Holistic Counselling (non – clinical, soul – centred talk therapy)
*Reiki and Pellowah energy healing
*Holistic Beauty Therapy and Skin care services and packages
These services are designed to promote relaxation, self-awareness, and emotional well -being. Results may vary based on individual needs and commitment to the process.
3 Client Responsibility
By participating in sessions, you affirm that:
*You are 18 or have written parental/guardian consent
*You understand the services are not diagnostic or prescriptive
*You take full responsibility for your own health, well–being and decisions
You agree to communicate any health conditions, allergies, sensitivities, or other concerns prior to your session.
4 Bookings & Payments
* All sessions are by appointment only. I do not accept walk -ins to ensure personalized attention and time for each client.
* 50% deposit is required at the time of booking (or as agreed upon) for Holistic counselling sessions, Reiki and Pellowah healing, Body massage and all Facial therapies.
5 Cancellation & Rescheduling Policy
* Cancellations must be made with at least 24hrs notice
* Cancellations made within 24hrs will result in a 25% charge of the total treatment cost. On the day of your session will result in 50% of your total treatment.
* No – shows will be charged the full session fee and payable on the day of service.
6 Gift Cards
Gift Card are available for all services and are valid for 6 months from the date of purchase. They are non- refundable and non-transferable.
7 Refund policy
Refunds for completed services, including counselling sessions or beauty and healing treatments are not offered. If you’re unsatisfied with your experience, please reach out – I value open, respectful communication and will work to resolve concerns where possible.
8 Confidentiality
All personal information shared in sessions is treated with strict confidentiality and respect, except where disclosure is required by law (e.g. risk of harm to self or others)
Digital communications and records are stored securely and only accessible to the practitioner
9 Reiki Disclaimer
Reiki is a natural method of energy balancing for stress reduction and relaxation. It is not a cure or diagnostic tool. Reiki should not be replacing medical treatment but can be safely used alongside it.
10 Beauty Therapy & Skincare Disclaimer
All beauty treatments are performed using professional – grade, holistic products. You agree to disclose any allergies or skin sensitivities prior to the treatment. Results may vary based on individual skin types and conditions.
11 Right to Refuse Service
I reserve the right to decline or discontinue services if:
· A client is under the influence of drugs or alcohol
· Behaviour is disrespectful, inappropriate, or unsafe
· The service requested is outside my scope of practice
12 Intellectual Property
All written content, branding, and resources provided by The Healing Nest Torquay are the intellectual property of the business and may not be reproduced or distributed without permission.
13 By Engaging with My Services, You Acknowledge:
· You have read and understood these Terms & Conditions
· You consent to the above policies and the nature of the services offered
· You are responsible for your own well – being, healing, and choices
MEMBERSHIP TERMS & CONDITIONS
1. Member duration
Memberships are valid for either 6 or 12 consecutive months from the commencement date.
2. Monthly Treatment Entitlement
Members are entitled to one or two designed treatments from the package per calendar month, Treatments may be selected from available facial, massage, or reiki services included within the membership.
3. Non - Accumulation of Treatments
Monthly treatments must be used within the allocated calendar month. Unused treatments do not roll over, accumulate, or carry forward into future months and cannot be redeemed after the month has ended.
4. Missed Appointments and Cancellations
A minimum of 24 hours’ notice is required to reschedule an appointment. Appointments cancelled with less than 24 hours notice, or missed without notice, will be deemed redeemed and cannot be rescheduled.
5. Membership Fees
Membership fees are payable in full prior to commencement and are non - refundable
6. Transferability
Memberships are non - transferable and may only be used by the named member.
7. Expiry
All membership benefits expire at the conclusion of the 6 or 12 - month membership period and cannot be extended.
With love and integrity
Fiona
The Healing Nest Torquay